Building Loyalty: Creating and Editing Reward Programs

The "Reward Programs" section within the Simple Touch control panel empowers you to design and manage enticing loyalty programs that cultivate long-lasting customer relationships. This section will guide you through creating new reward programs and editing existing ones:

Crafting a New Reward Program:

1. Initiate the Process: Locate the "Add Rewarding Program" button, typically positioned conveniently in the top right corner of the screen displaying your existing programs (Optional: Include a screenshot of Screen 1 here for reference). Clicking this button opens the program editor screen.

2. Program Details: The editor screen allows you to define the core elements of your new reward program:

   • Program Code: Assign a unique code for internal reference purposes.
   • Program Name & Description (Multi-lingual): Craft clear and descriptive program names and descriptions, ideally in both languages relevant to your customer base.
   • Gift Type: Define the reward offered by the program (e.g., points, discounts).
   • Validity Period: Set the start and end dates for your program's activity.

3. Reward Point Configuration:

   • Gifted Point Validity: Establish how long customers have to redeem their earned points.
   • Registration Bonus: Specify the number of points awarded to customers simply for registering for your program.
   • Notification Channel: Choose the communication channel (e.g., email, SMS) you'll use to notify customers upon registration completion.

4. Program Activity: (Optional) Depending on your program's goals, you can determine specific weekdays when the program is active, allowing for more targeted reward structures.

5. Moving to the Next Step: Once you've meticulously configured the program's core details, click the "Next" button to proceed to the scheme editor.

6. Designing Reward Schemes: The second editor screen empowers you to define the program's earning and redemption logic through multiple "rules." Each rule allows you to tailor a scheme for a specific service type offered by your business.

7. Defining Each Rule: For each service type:

   • Select Service Type: Choose the specific service category to which the rule applies (e.g., online orders, delivery fees).
   • Points per Unit: Define the number of points awarded per unit of Egyptian Pound (EGP) spent on the chosen service type (e.g., 1 point per 1 EGP spent).
   • Points per Transaction (Optional): Set a maximum number of points a customer can earn per transaction for the chosen service type.

8. Communication Channels: Establish the communication channels you'll use to notify customers when they meet specific reward conditions within each rule. You can activate or deactivate these notification settings as needed.

9. Building a Multi-Tiered Program (Optional): If you desire a program with various reward structures, click the "Add Rule" button and repeat steps 7 and 8 to create additional rules for different service types.

10. Finalizing Your Program: Once you've meticulously configured all the details of your reward program, click the "Save" button positioned at the bottom of the screen. This activates your new program and makes it available to your customers.