Crafting Compelling Notifications: Adding and Editing Templates

The Simple Touch control panel empowers you to design and manage notification templates, forming the backbone of your customer communication strategy. This section will guide you through creating new notification templates and editing existing ones:

Building a New Notification Template:

1. Initiate the Process: Locate the "Add Notification Template" button, typically positioned conveniently in the top right corner of the screen displaying your existing templates. Clicking this button opens the notification editor screen.

2. Template Essentials: The editor screen allows you to define the core elements of your new notification template:

   • Template Code: Assign a unique code for internal reference purposes.
   • Template Description (Multi-lingual): Craft clear and concise descriptions for your template in both languages relevant to your customer base.
   • Test Phone Number (Optional): Enter a test phone number to use for previewing your notification before sending it out to a wider audience.

3. Crafting Your Message: Here's where you personalize your notification content:

   • Notification Body: Compose the core message you want to deliver to your customers. The text box offers a powerful feature: preset variable functions. These allow you to personalize your message by including dynamic elements that change for each recipient, such as their name, current points balance, or the amount of points rewarded/redeemed.

4. Finalizing Your Template: Once you've meticulously configured all aspects of your notification template, click the "Save" button positioned at the bottom of the screen to add your new template to your library.